The customer service before departure was excellent, the organisation from start to finish was excellent, the accommodation was better than expected, the group leader was excellent, the itinerary was excellent. As a solo female traveller I felt completely comfortable with the rest of the group whether they were traveling alone, with friends or with partners. The mix of activities, geographical locations, sights, sounds, terrain and communities left you feeling like you had experienced and encountered Vietnam, its history, its people and its landscape.